We accept credit/debit cards (Visa, MasterCard, AMEX), bank transfers for bulk orders, and other secure payment gateways listed at checkout.

Orders can only be cancelled within 10 hours of purchase. Once processing begins, cancellations are not possible.

We accept returns or exchanges for unused items with manufacturing defects within 2 days of delivery. Custom items are non-returnable. [Read full policy →]

To request cancellation, email support@loboza.com within 12 hours. Include your order number and reason.

Yes, if your order hasn’t shipped yet. Contact us as soon as possible to request a change.

We ship worldwide from our warehouse in different countries. Shipping times vary based on destination.

Standard delivery takes 3–7 business days depending on location and shipping method.

Custom duties or taxes may apply depending on your country. These charges are the customer’s responsibility.

Once your order ships, you'll receive a tracking link via email to follow its progress.

Tracking links may take 24–48 hours to activate after shipping. Please check again after some time.

No, our bags are designed with USB charging ports, but power banks are not included.

Wipe with a damp cloth and mild soap. Avoid machine washing to maintain durability.

Most of our bags are water-resistant, meaning they can handle light rain, but are not fully waterproof for submersion.

Our standard backpacks are designed to meet most airlines’ carry-on size limits. Always check with your airline for exact restrictions.

Adjust both shoulder straps evenly and keep the bag close to your back to reduce strain.

We offer a 1-year warranty on bags and backpacks for manufacturing defects.

Email us at support@loboza.com with your order number, description of the issue, and clear photos.

We’d love to connect! Please email support@loboza.com with your company details and intent. Our team will get back to you.