Terms & Conditions

Welcome to Loboza. By accessing or using our website and services, you agree to be bound by the following terms and conditions. Please read them carefully before placing any order.

1. General Terms

  •  These Terms and Conditions govern your use of our website and the purchase of products from Loboza.
  • By placing an order, you confirm that you are legally capable of entering into a binding contract and agree to comply with these terms.

2. Orders and Product Information

  • All product images, descriptions, and prices are listed clearly on our website. We strive for accuracy, but slight variations in color or design may occur.
  • You are responsible for reviewing your order details carefully before confirming your purchase.

3. Payment Terms

  • Full payment is required at the time of placing the order unless otherwise agreed in writing.
  • We accept major credit/debit cards, bank transfers, and other secure payment methods as displayed on our website.
  • All transactions are processed securely.

4. Production and Delivery

  • Our standard processing time is 1–2 business days, depending on product availability and order size.
  • For large or bulk orders, processing may take up to 7–14 business days.
  • Delivery time may vary depending on your location and courier services.
  • Loboza is not responsible for delays caused by external shipping carriers, weather, customs, or other unforeseen circumstances.

5. Returns and Refunds

  • We accept returns only for unused, non-customized products within 30 days of delivery.
  • All return requests must include a valid reason and proof (photos or videos if needed).
  • Shipping costs for returns are the customer's responsibility unless the item is defective or incorrect.
  • In case of manufacturing defects or order errors, we will offer a replacement or full refund after review.
  • Custom-made or personalized items are non-refundable unless damaged or incorrect due to our error.

6. Product Care and Usage

  • All Loboza bags should be used as intended.
  • We are not liable for damage caused by improper handling, overloading, or misuse.

7. Intellectual Property

  • All content on this website including images, logos, text, designs, and products are the exclusive property of Loboza and may not be copied or reused without written permission.
  • Customers submitting custom artwork or logos are responsible for ensuring they hold the rights to use those materials.

8. Limitation of Liability

  • Loboza is not liable for any indirect, incidental, or consequential damages arising from the use of our products.
  • Our liability is limited to the value of the product purchased.

9. Privacy Policy

  • We respect your privacy. All customer information is handled in accordance with our Privacy Policy and is never shared without consent.
  • Your data is stored securely and used only for order processing, delivery, and customer support purposes.

10. Governing Law

  • These terms and your use of our services are governed by the laws of Pakistan.
  • Any disputes will be resolved under the jurisdiction of courts located in Sialkot, Pakistan.

11. Amendments

  • Loboza reserves the right to update or change these terms at any time.
  • Continued use of our website and services constitutes acceptance of the updated terms.

12. Contact Us

      If you have any questions about these Terms and Conditions, feel free to contact us:

Call: +1 (807) 500-4134

Email: support@loboza.com