Return Policy

Last Updated: November 02, 2025

At Loboza, we take pride in the craftsmanship, design, and durability of every product we create—from backpacks and duffle bags to laptop bags, travel bags, and chest bags made with premium materials like Cordura fabric and YKK zippers. Your satisfaction is paramount, and our Return Policy ensures a seamless, equitable process for returns and exchanges. This policy aligns with Google Merchant Center (GMC) guidelines, Google Ads policies, and eCommerce standards, providing clear eligibility, timelines, and shipping details to support accurate product listings and transparent advertising.

We facilitate returns for defects, damage, size issues, or change of mind within our window, emphasizing sustainability by requiring original condition. Exchanges are prioritized where possible; refunds (if requested) follow our separate Refund Policy. Please review this before purchasing—it integrates with our Terms of Service and Privacy Policy.

1. Our Commitment to You

We guarantee the quality of Loboza products. If an item doesn't fit your needs, arrives damaged, or has a defect, we'll assist with returns or exchanges within 30 days of delivery (extended to 90 days for holiday orders—see Section 8). All actions comply with local laws, such as Pakistan's Consumer Protection Act.

2. Eligibility for Returns & Exchanges

Eligibility requires adherence to these GMC-mandated criteria for reliable return info:

  • Time Frame: Submit within 30 days of delivery (via tracking proof). Case-by-case extensions possible.
  • Product Condition: Unused, unwashed, with original packaging, tags, labels, and accessories. Evidence of use may disqualify.
  • Reason for Return/Exchange:
    • Defects/manufacturing issues (e.g., zipper failure)—submit photos/videos.
    • Damage during shipping or wrong item received—immediate support.
    • Change of mind, size/color mismatch—accepted at discretion.
  • Scope: Full/partial orders; exchanges depend on stock.

Key Exclusions:

  • Custom/personalized items (e.g., custom-engraved bags) unless defective.
  • International eCommerce norms apply for cross-border returns.

GMC and Google Ads listings disclose these for clarity.

3. Non-Eligible Returns

To protect product quality per eCommerce guidelines:

  • Custom/personalized items (non-defective).
  • Damage from misuse/improper care (e.g., overload beyond specs).
  • Sale/promotion/clearance purchases (final unless defective).
  • Post-30-day returns (or 90-day holiday).
  • Shipping fees (unless our fault).

Store credit may be offered for ineligible cases.

4. Handling Defective, Damaged, or Incorrect Items

Apologies for any issues—we'll resolve swiftly:

  • Email care@loboza.com within 30 days.
  • Include: Order number, issue photos/videos, description.
  • Review (3-5 business days): We'll arrange exchange/replacement or return instructions, covering shipping if our error.

Supports Google Ads' focus on positive experiences.

5. Change of Mind Returns

Preferences change—we get it:

  • Eligible within 30 days, original condition required.
  • Customer covers return shipping.
  • Exchange or return for store credit/refund (per Refund Policy)—no fees.

Secure packing advised.

6. How to Initiate a Return or Exchange

GMC-aligned steps:

  1. Contact: Email care@loboza.com with order details/reason/evidence. Reply in 1 business day.
  2. Approval: Decision in 3-5 business days; get label/instructions (prepaid if our fault).
  3. Ship: Track to: LOBOZA (SMC-PRIVATE) LIMITED, Mughal Market, Bhanywali Rd, Perochak, Daska, Sialkot 51310, Pakistan. Insure valuables.

No pre-approval shipments processed.

7. Processing Timeline

  • Receipt/Inspection: 2-3 business days post-arrival (5-7 days international).
  • Exchange: Ships in 2 business days if approved/stock available.
  • Return Confirmation: Email notification.

8. Extended Holiday Returns

November 1–December 31 orders: 90-day window for worry-free gifting. Conditions unchanged.

9. Gift Returns

Gifted Loboza? Easy:

  • Return/exchange/store credit without receipt—provide gift order info.
  • Discreet handling.

10. Late or Unreceived Items

Issue with return?

  • Track shipment; contact if delayed.
  • Email care@loboza.com—we'll assist.

Audited for compliance.

11. Policy Updates

Changes posted with notice (site/email). Continued use accepts.

Contact Information

Support for returns/exchanges:

  • Company Name: LOBOZA (SMC-PRIVATE) LIMITED
  • Phone: +1 (805) 246-4035
  • Email: care@loboza.com
  • Address: Mughal Market, Bhanywali Rd, Perochak, Daska, Sialkot 51310, Pakistan

Your trust drives us—thank you for exploring with Loboza, built in Sialkot for beyond.