Return Policy

Returns & Exchanges

Welcome to Loboza, where craftsmanship meets purpose and every detail is designed with you in mind. Our return and exchange policy reflects our dedication to quality, thoughtful service, and your complete satisfaction. While we stand behind the exceptional durability and design of every Loboza product, we also understand that flexibility and support are essential to a great shopping experience.

Your Satisfaction Comes First

At Loboza, your trust means everything to us. If you're not completely happy with your purchase, you may return or exchange it within 30 days of receiving your order. We aim to not only meet your expectations but to exceed them with every interaction.

Defective or Incorrect Items

If you've received the wrong item, or your product arrives damaged or defective, please accept our sincere apologies. We’re committed to making it right—whether through a prompt replacement or another suitable resolution.

Changed Your Mind? No Problem.

We get it—sometimes things just don’t feel like the right fit. If you've had a change of heart, you're welcome to return the product. In such cases, we kindly ask that you cover the return shipping costs.

Extended Holiday Returns

Shopping for the holidays? No worries. For purchases made between November 1st and December 31st, we offer an extended 90-day return or exchange period, giving you more time and flexibility to decide.

How to Return or Exchange

To begin your return or exchange, reach out to our Customer Support team with your order number. Please ensure the item is unused and returned in its original condition and packaging. We'll walk you through the rest—simple, smooth, and quick.

Refunds Made Simple

Once we receive your returned item, your refund will be processed swiftly and credited back to your original payment method. We aim to resolve all refunds promptly with no unnecessary delays.

Gift Returns with Care

Received a Loboza product as a gift? We handle gift returns with sensitivity and care, ensuring the experience is easy and respectful for both the giver and receiver.

For any questions or help, our support team is always ready to assist and you can reach at here or email us at support@loboza.com. At Loboza, your satisfaction is our promise, and we’re here to make your experience seamless every step of the way.