Shipping Policy

At Loboza, we are committed to delivering your orders efficiently and securely — wherever you are in the world. Whether you’re shopping for travel bags, backpacks, or duffles, we strive to make sure your experience is smooth from checkout to doorstep.

1. Order Processing Time

All orders are processed within 1–2 business days for in-stock items.
During this time, we verify your order, inspect the product, and prepare it for shipment.
Orders placed on weekends or public holidays will begin processing on the next business day.
You will receive an order confirmation email once processing begins.

2. Production Time (If Applicable)

For bulk orders or customized requests, please allow:

3–5 business days for regular custom orders
7–14 business days for large or special customization

Production time may vary depending on complexity and demand.

3. Shipping Methods

We offer the following delivery options:

Free Standard Shipping
Express Shipping is also available

4. Shipping Confirmation & Tracking

Once your order is shipped, you’ll receive a shipping confirmation email with a tracking number.
You can use this number to track your shipment in real-time until it reaches you.

5. International Shipping

We ship globally from different warehouses around the world.
Please note:

Delivery times may vary depending on customs clearance and local postal services in your country.
Customers are responsible for any custom duties, taxes, or additional fees as per their local regulations.

6. Delays and Unforeseen Circumstances

Although we strive to meet all shipping timelines, delays may occur due to:

Weather disruptions
Customs clearance delays
Courier strikes or global logistics issues

Loboza is not liable for delays caused by third-party shipping services or unexpected events.

7. Shipping Address Accuracy

Please make sure your shipping details are complete and accurate at checkout.
Loboza is not responsible for delayed or lost shipments due to incorrect or incomplete address information provided by the customer.

8. Lost or Damaged Items

If your order arrives damaged or is lost in transit:

Contact us immediately at support@loboza.com
We will open an investigation with the courier and work to resolve the issue promptly
Depending on the case, we may offer a replacement or refund