We accept all major credit and debit cards (Visa, MasterCard), and secure online payment options. For bulk or wholesale orders, we also accept direct bank transfers.

Yes, unused items can be returned or exchanged within 30 days of delivery. Customized items are non-returnable unless they arrive defective or damaged.

You may request a cancellation by emailing care@loboza.com within 12 hours of placing your order. Please include your order number and the reason for cancellation.

Yes, you can update your address as long as your order hasn’t been shipped. Contact us as soon as possible to make changes.

Yes, we ship worldwide through reliable logistics partners. Shipping times and costs vary depending on the destination.

For customers in the U.S. and Canada, delivery takes approximately 4–8 business days with Standard or Express options. For Europe, Australia, and the Middle East, delivery usually takes 4–6 business days, depending on location and courier availability.

Custom duties, VAT, or import taxes may apply depending on your country’s regulations. These charges are the customer’s responsibility.

Once your order is shipped, you’ll receive an email with a tracking link so you can monitor delivery progress in real time.

Tracking numbers typically become active within 24–48 hours after dispatch. Please check again later.

No, our bags include USB charging ports for convenience, but power banks are not included.

Wipe gently using a damp cloth and mild soap. Avoid machine washing to preserve the fabric and structure.

Our bags are water-resistant, meaning they can handle light rain and splashes, but they are not fully waterproof for heavy downpours or submersion.

Yes, most of our backpacks comply with standard airline carry-on size limits. We recommend checking your airline’s specific requirements before traveling.

Adjust both straps evenly and keep the bag close to your back to distribute weight comfortably.

Yes, all Loboza bags include a 1-year warranty covering any manufacturing defects.

Send an email to care@loboza.com with your order number, a short description of the issue, and clear photos of the defect. Our team will review and assist promptly.

We welcome distributors and retail partners worldwide. Please contact our sales team at care@loboza.com with your business details, and we’ll get back to you within one business day.