Payment Policy

At Loboza, we offer secure and convenient payment methods to ensure a smooth and trusted shopping experience for customers worldwide. Please review the following terms related to payment processing.

1. Accepted Payment Methods

  • We accept the following payment options for orders placed globally:

Credit/Debit Cards: Visa, MasterCard, American Express

Bank Transfers: Available for bulk, corporate, or international orders (details available upon request)

Western Union & MoneyGram:

  • Offered for select transactions upon request
  • All payment options will be clearly displayed during checkout.

2. Payment Processing

  • Full payment is required at the time of purchase unless agreed otherwise in writing.
  • Once payment is confirmed, your order will move into processing and production.
  • If you are using bank transfer or any manual method, please email support@loboza.com with proof of transaction to avoid delays.

3. Currency & Exchange Rates

  • Payments are processed in SGD by default.
  • We may accept payments in other currencies based on prevailing exchange rates.
  • Any bank fees or currency conversion charges are the responsibility of the customer.

4. Secure Transactions

  • All transactions on Loboza are protected by industry-standard encryption and security protocols.
  • We do not store or share your credit/debit card information.
  • Payments are processed securely via trusted third-party payment gateways.

5. Payment Confirmation

  • Upon successful payment, you will receive an email confirmation with your order summary and payment receipt.
  • If you do not receive confirmation within 24 hours, please contact our support team at support@loboza.com.

6. Refund & Chargeback Policy

  • Custom-made or personalized items are non-refundable unless there is a verified defect or fulfillment error from our side.
  • Customers are encouraged to reach out to our support team before initiating a chargeback or dispute. Unauthorized chargebacks may result in account restrictions.

7. Contact Information

If you have any questions or need help with your payment, feel free to reach out:

Company Name: LOBOZA (SMC-PRIVATE) LIMITED

Phone: +92 340 047 5879

Email: support@loboza.com 

Address: Mughal Tent Service, Banywali Rd, Perochak, Daska, Sialkot 51310, Pakistan

Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST)

Response Time: We aim to response within 1 Business day.

We are committed to ensuring a safe, transparent, and seamless payment experience for all our customers.
Thank you for choosing Loboza.