Shipping & Delivery Policy

Last Updated: November 02, 2025

At Loboza, we’re committed to providing a smooth, transparent, and reliable delivery experience—from checkout to your doorstep. Every order of our high-quality travel gear, including backpacks, duffle bags, laptop bags, travel bags, and chest bags crafted with premium Cordura fabric and YKK zippers, is handled with utmost care to ensure safe and timely arrival. This policy complies with Google Merchant Center (GMC) guidelines, Google Ads policies, and eCommerce best practices, offering clear estimates, tracking details, and responsibility disclosures to support accurate product listings and trustworthy advertising.

We partner with reputable carriers for global reach, but timelines are estimates only. Shipping fees are calculated at checkout based on location and method. Please review this policy before ordering—it integrates with our Terms of Service, Return Policy, and Refund Policy.

1. Order Processing Time

  • All in-stock orders are processed within 1–2 business days after payment confirmation (excluding weekends and public holidays in Pakistan).
  • During processing, we verify details, perform quality checks on items like our sustainable travel bags, and prepare secure packaging.
  • Weekend/holiday orders start the next business day.
  • You'll receive a confirmation email with order summary, estimated dispatch date, and initial tracking (if available).

For GMC compliance, processing times are reflected in product listings to set realistic expectations.

2. Shipping Options

We offer flexible, cost-effective methods for worldwide customers:

  • Standard Shipping: 6–8 business days—affordable for everyday needs, ideal for regions like the US, Europe, and Middle East.
  • Express Shipping: 3–5 business days—premium speed for urgent deliveries, with an added fee.

Fees and options auto-calculate at checkout based on weight, dimensions, and destination. Free shipping thresholds may apply for qualifying orders (e.g., over PKR 5,000 in Pakistan).

3. Delivery Timeframes

Estimated transit times (post-dispatch) vary by region, excluding processing and customs:



Region Standard (Business Days) Express (Business Days)
United States & Canada 4–8 3–5
Europe, Australia, Middle East 4–6 2–4
Rest of the World (incl. Pakistan & Asia) 6–8 3–5

  • Dispatch tracking emails include a unique number for real-time updates via carrier portals (e.g., DHL, FedEx, or local services).
  • Delays from weather, holidays, or high-volume periods (e.g., Eid or Black Friday) may extend times— we'll notify if significant.

Google Ads promotions include these estimates to prevent misrepresentation.

4. International Shipping

We ship globally from our Sialkot, Pakistan facility to foster worldwide access to Loboza's innovative designs.

  • Customs & Duties: International buyers are fully responsible for import duties, taxes, VAT/GST, and clearance fees—not included in our prices. Check local rates via tools like your country's customs site.
  • Prohibited/Restricted Items: We adhere to carrier and country regulations; orders may be canceled if non-compliant (e.g., hazardous materials).
  • Transit includes potential holds at borders—use express for faster customs handling.

For GMC, shipping details are embedded in feeds for accurate international listings.

5. Custom & Bulk Orders

Special orders receive dedicated attention:

  • Standard Custom (e.g., personalization): 3–5 business days processing.
  • Bulk/Large Custom (e.g., wholesale duffles): 7–14 business days, with progress updates.
  • Contact care@loboza.com pre-order for quotes and timelines.

These align with eCommerce scalability without overpromising.

6. Damaged or Lost Packages

Your satisfaction matters—if issues arise:

  • Report within 7 days of delivery (or expected date for lost items) to care@loboza.com.
  • Provide: Order number, photos/videos of damage/packaging, and tracking info.
  • We'll coordinate with carriers for investigation (1–5 business days), then issue replacement, refund (per Refund Policy), or compensation.

Insured shipments protect against loss; we cover our errors fully.

7. Address Accuracy

  • Double-check your shipping address at checkout—include full details (e.g., apartment number, landmarks).
  • Loboza isn't liable for delays, returns, or losses from errors in customer-provided info. Changes post-dispatch incur fees.

8. Non-Returnable Items (Shipping Context)

While most items are returnable per our Return Policy, shipping doesn't apply to:

  • Personalized/custom items (non-defective).
  • Misuse-damaged goods.
  • For hygiene/safety, certain accessories (e.g., straps) follow strict rules.

See Return Policy for full details.

9. Delays and Unforeseen Events

We aim for on-time delivery, but uncontrollable factors may impact:

  • Customs delays/inspections.
  • Severe weather, strikes, or global events (e.g., supply chain disruptions).
  • Carrier issues beyond our control.

Loboza disclaims liability for third-party delays; we'll communicate proactively. Force majeure clauses apply per Terms.

10. Contact Us

For shipping queries, tracking, or issues:

  • Company Name: LOBOZA (SMC-PRIVATE) LIMITED
  • Phone: +1 (805) 246-4035
  • Email: care@loboza.com
  • Address: Mughal Market, Bhanywali Rd, Perochak, Daska, Sialkot 51310, Pakistan

At Loboza, we take pride in delivering your gear safely and promptly—wherever your adventures lead. Thank you for trusting us with your order. Built in Sialkot, for beyond.