How to Return

Last Updated: November 02, 2025

At Loboza, returning an item is straightforward and hassle-free—we're here to make it right if something doesn't meet your expectations. Whether it's a manufacturing defect, wrong size, or simply a change of mind, follow these steps to initiate a return for our durable travel gear like backpacks, duffle bags, laptop bags, travel bags, or chest bags. This guide aligns with our Return Policy, ensuring compliance with Google Merchant Center (GMC) guidelines and Google Ads standards for transparent, customer-focused processes.

Returns are accepted within 30 days of delivery (90 days for holiday orders from November 1–December 31), provided items are in original, unused condition with tags and packaging intact. Custom/personalized items are non-returnable unless defective. Shipping for returns is your responsibility unless due to our error (e.g., damage or incorrect shipment—we'll provide a prepaid label).

Step-by-Step Guide to Returning Your Loboza Item

Step 1: Check Eligibility

  • Review our Return Policy to confirm your item qualifies (e.g., no sales items unless defective).
  • Gather: Order number (from confirmation email), reason for return, and photos/videos if defective/damaged.
  • Ensure the item is unused, unwashed, and complete.

Step 2: Contact Our Support Team

  • Email care@loboza.com
  • Include:
    • Full name and order number.
    • Item details (e.g., "Safari Pro Backpack in Black, Size M").
    • Reason (e.g., "Defect: Zipper stuck" or "Change of mind: Too large").
    • Evidence (attach photos/videos for issues).
  • We'll respond within 1 business day with approval/denial and next steps.

Step 3: Receive Return Instructions

  • If approved (typically within 3–5 business days), we'll send:
    • A return authorization (RA) number.
    • Prepaid label (if our error) or shipping address: LOBOZA (SMC-PRIVATE) LIMITED, Mughal Market, Bhanywali Rd, Perochak, Daska, Sialkot 51310, Pakistan.
    • Guidelines (e.g., "Pack in original box to avoid damage").

Step 4: Prepare and Ship Your Return

  • Pack securely: Use original packaging if possible; include all accessories/tags.
  • Attach the RA label or note your number clearly.
  • Use a tracked carrier (e.g., DHL, local post) and insure for value (recommended).
  • Drop off within 7 days of instructions—keep receipts for proof.

Note: Unauthorized shipments won't be processed. Return shipping costs are yours unless we cover (e.g., defects).

Step 5: Track and Confirm Receipt

  • Share your tracking number with us via email.
  • We'll confirm receipt (allow 5–7 business days for international) and inspect within 2–3 days.
  • Notification: Email update on approval, exchange, store credit, or refund (per Refund Policy).

What Happens Next?

  • Exchange: If requested and in stock, new item ships in 2 business days.
  • Refund/Store Credit: Processed within 10 business days of inspection—see Refund Policy.
  • Denial: If ineligible (e.g., used item), we'll explain and offer alternatives like store credit.

For gifts or bulk returns, mention in your initial email—we'll handle discreetly.

Tips for a Smooth Return

  • Act quickly within 30 days to avoid ineligibility.
  • Keep originals: Receipts, labels, and packaging speed things up.
  • International? Factor in customs—declare as "return" to minimize fees.

We're committed to your satisfaction—returns are rare with our quality focus, but we're ready if needed. Questions? Reach out anytime.

Contact Information

  • Company Name: LOBOZA (SMC-PRIVATE) LIMITED
  • Email: care@loboza.com
  • Phone: +1 (805) 246-4035
  • Address: Mughal Market, Bhanywali Rd, Perochak, Daska, Sialkot 51310, Pakistan

Thank you for choosing Loboza—your return is just a step toward finding the perfect fit. Built in Sialkot, for your journey beyond.